 | Why double glazing ? |
Double glazed windows are much more energy effective, because in winter time they keep the heat in the rooms and in summer time they donīt let the heat in that much, also a big noise reduction is an advantage of the double glazed windows.
| Why are the windows imported ? |
Double glazed windows you can also get as local produced windows, but because the Europeans have an invisible silver coat and a gas filling in the double glazing the energy saving is double as good as the local produced glass. Also the Europeans produce double glazing since 35 years and have got a lot of experience in the production so the quote of faults is much less than from local produced units. Further on they use laminated wood for the timber windows what provide the window from twisting and bending.
| Are imported windows not too expensive because of the long way from Germany ? |
Double glazed windows are more expensive than the local single glazed windows, but because in South Africa the labour cost are cheaper you end up with the same price you would pay in Germany.
| How long does it take to import the windows ? |
Normally ten to twelve weeks from the order and payment of the advanced payment. Massclusivity try to work economical to fill a container. It also may happen the container Durban because in the moment of clearing the South Easter doesnīt allow to land in Cape Town. Those things may extend the delivery time.
| Why does the windows donīt get produced in South Africa ? |
Here you canīt get the perfect wood we use for the timber windows and the quality of assembling of the pVC windows is much better in Germany. But the main reason is the glass. The oversea produced glass is gas filled and one glass pane is coated to increase the insulation. That glass is three times better than the local produced double glazing and six times better than the single glazed windows. Also Germany has got 35 years more experience in the production of double glazing, they know how to avoid faults during the production.
| Do I have to pay the tax and the delivery cost later on ? |
No. The price you get with the quote and/or the calculation sheet contains everything. There are no hidden cost in the quotation. Even the exchange rate can be discussed if there is a change between quote and order.
| Are there damages at the wall and sills when the old window get removed and the new window installed ? |
We always try to avoid any damages during the change of the window. Sometimes the plaster get cracks or some pieces brake away, if the plaster is not good anymore. Also the new windows sometimes are not that thick than the old ones. If that happens a plasterer or a handy man has to come to replaster the damages or the gap. Massclusivity is not responsible for things like that.
| Can I install burglar bars after the new windows are in ? |
For sure, even it makes no sense. The new windows have got a locking system it locks all around when the handle get turned. To increase the security we can install a much more safer glass. There are numberless options, up to rifle or bomb proofed double glazing.
| What happens if a double glazed glass pane get destroyed ? |
In the most cases only one glass brake or get a crack, so no serious fault because one glass is still complete. If both glasses got a hole in Iīll clue a piece of glass on the inside and on the outside as well until the replacement glass is delivered.
| Why can I not go for brown PVC windows ? |
To go for brown PVC windows is possible, but the producer will not give a guarantee because South Africa is in climate class 3 and because of the UV the colour made fade away with the years. Weīve done already several brown PVC windows and havenīt received any complaints from my clients.
| How long is the life span of a window ? |
There is no certain time. It depend how and how often it get maintained. Window can last forever, but a normal life span would be 25 to 35 years.
| Why do the German windows and doors open to the inside ? |
Those windows have got a tilt & turn hinge system and so you may you're your window tilt during daytime to get ventilation and it is still burglar secure. Also it is much easier to clean, because you open the window and you have access to the outside of the glass. A window opens to the inside is also much more difficult to break in.
| How high can I go with a single door ? |
The maximum height ( with guarantee ) is 2400 mm. If the opening is higher we have to add a toplight ( fixed or to tilt with a crank ).
| Is a triple glazed window better for noise reduction ? |
No, the most effective way is to use two different thicknesses for the glass panes to catch different frequencies. That is much better than to use triple glazing.
| Is it possible only to change the glass into a double glazed glass pane in the existing frame to increase insulation and noise reduction ? |
No, because normally the rebate is not wide enough to built in the double glazing unit, also the hinges are too weak to carry the weight of the double glazing. Another point is the rubber sealings in the new window. they increase the noise reduction and also make the window sealed against rain wind and cold.
